FREQUENTLY ASKED QUESTIONS

Placing an Order

  • I'm interested in renting from She Rents Vintage, how should I proceed?

    Click to fill out our Rental Inquiry Form, share your info and let's get started! We need to know the date of your event, the location, and what you are interested in renting. 

    Once we review your info, we will create a proposal for you. Everything is rented on a first-come, first-serve basis. If you would like to reserve your items, you pay 50% non-refundable deposit to book the items. You can sign our contract and pay online via our processing system.

  • Can I see the rentals in person?

    Yes! We do warehouse visits by appointment only.

  • Can I change my order once it's been reserved?

    You can adjust and change your order pending availability up until 30 days before your event. We will also adjust your headcount on items such as plates, flatware and glassware once you receive your RSVPs

  • Do you have an order minimum?

    Our 2024 order minimums are $1200 for local delivery, $1500 for long-distance delivery. There is a $500 minimum for pick up orders.

Delivery & Will-Call

  • What is your delivery radius? What is the fee for delivery?

    We deliver within an hour's drive of Skaneateles, NY. We may consider further deliveries with a higher delivery minimum and depending on the distance, overnight accommodations for our staff. 

    Delivery fees are based upon two round trips from our warehouse to your venue, the size of your rental order, and the number of staff members required to complete your order.

  • When will you deliver and retrieve my order?

    We will coordinate with you ahead of time to set up your delivery and retrieval time frame. We provide a 4-hour window within which we will arrive with your order.

    Late-night retrievals are only available at venues within Skaneateles and are subject to a $200 late-night charge. We cannot accommodate late-night retrievals outside of Skaneateles. 

    When we arrive to retrieve the rentals, all rental items need to be organized as they were upon arrival, the SRV team is not responsible for repacking and organizing items. Our styling service includes re-packing of our decor items, if you think you need this service please let us know ahead of time to avoid additional fees after your event.


Caring For Our Rentals

  • Do I have to wash the tabletop rentals?

    All Flatware and Plates must be rinsed after use and before repacking in the provided She Rents Vintage storage crate.

    
Please be sure to share our care requirements with your caterer or venue team.  If your venue/caterer cannot rinse our plates and flatware it's best that you choose a different vendor to avoid fees and damage to our items. Our flatware in particular is delicate and acidic foods will damage the finish.

    We charge a refundable cleaning deposit of $.25 on each tabletop rental. If the rentals come back rinsed, we will refund your deposit.

  • Can our Rentals stay outside overnight?

    Our rentals cannot be left outside overnight. They must be either brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If our rentals are damaged from rain, you will be asked to pay up to 5x the rental cost to fix or replace it. 

Extra Questions

  • Will you setup and style my rentals?

    Yes!  We love having the chance to setup our rentals and put the final touches on your event. Our set up/styling service fee is equal to 30-50% of your total in rentals. 

  • What costs are there in addition to the rental price?

    All invoices are subject to an 8% damage waiver and cleaning fee. The damage fee is not refundable. This charge relieves guests of the cost for unintentional and accidental damage to the rental property. If an item is damaged beyond repair the client is responsible for the replacement cost of 5 times the rental price. 

    All orders are subject to NYS Sales Tax

Got More Questions?

GET IN TOUCH WITH US

Got questions about your event and how we can support you? We’re always here to answer questions about your special day! Head over to our Contact page to send us a message or head over to our social channels to keep up to date with what we’re up to